Quick Tip – A parent Case can have maximum of 100 child cases
A review of some basics always help. Do you know a parent case (Parent – Child case relationship – OOTB) can have maximum of 100 child cases 1. If you … Read More
Month: February 2019
SLA – Change SLA due time as End of day (or End of Business Hours)
In general, when the SLA is defined and incorporated in CRM, we take care of working business hours and holiday calendar and define the Failure and the warning duration for … Read More