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Email Signature in Microsoft Dynamics 365 Model apps (old Microsoft CRM) has been lot talked about, especially for those users who use Dynamics 365 on day to day basis and … Read More
Do your customers often call on contact centre or send email or fill form to know about basic things like opening timings of a store or even complex things like … Read More
User Experience (UX) is the key for any software implementation success especially CRM. Users are generally reluctant for change; however, a great user experience can really bring down their worry … Read More
So, you have customized the entity and added couple of relationships and updated the form (Taking example of contact form) to show the right set of fields and sub-grids as … Read More
With the continuous improvements and more features & functionality enabled on #powerplatform, the Advance Settings from the #apps now go to Power Platform. Admin users can also access the settings … Read More
April 2019, Dynamics 365 AI was made available to General Public. Overall AI is one of the most talked about topic and all the major companies are investing Time, Effort … Read More
Formatting of Activities Tab/ Social Pane Activities Tab/Social Tab (Record Wall) is a great feature and many users appreciate it (While some also talk about having this more flexible). When … Read More
Option 1: Managing of queue items looks a very easy job. Users can click on the “Remove” button on the Queue grid. This would unlink the reference of the queue … Read More
A review of some basics always help. Do you know a parent case (Parent – Child case relationship – OOTB) can have maximum of 100 child cases 1. If you … Read More
